Refund policy

Refund & Return Policy

At Bucketrush, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our refund and return policy carefully.

Eligibility for Returns

You can request a return within 7 days of receiving your order, provided the item meets the following conditions:

  • The product is unused, unworn, and unwashed
  • The product is in its original packaging with all tags intact
  • The product is not from the non-returnable category (see below)
  • You have the original order confirmation or receipt

Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Refund Status Timeline
Return Received & Inspected 1–2 Business Days
Refund Approved & Initiated Within 3–5 Business Days
Amount Credited to Your Account 5–7 Business Days (depends on your bank)
  • Refunds will be credited back to the original payment method used at the time of purchase
  • For COD orders, refunds will be processed via Bank Transfer / UPI — please share your bank details when raising the return request

Return Shipping

We offer FREE returns on all eligible orders. You do not need to pay anything for return shipping.

Here's how it works:

  1. Raise a return request by contacting us (details below)
  2. We will schedule a free pickup from your doorstep
  3. Once the product is picked up and inspected, your refund will be processed

Please ensure the item is properly packed before the pickup agent arrives.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, washed, or damaged by the customer
  • Products without original tags or packaging
  • Innerwear, swimwear, or hygiene-related products (for hygiene reasons)
  • Items purchased during final sale or clearance
  • Gift cards or store credits

Wrong or Damaged Item Received

If you received a wrong product or a damaged/defective item, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Photos or video of the product and packaging

We will arrange an immediate free pickup and full refund for such cases — no questions asked.

Important Notes

  • Returns raised after 7 days of delivery will not be accepted
  • Bucketrush reserves the right to reject a return if the product does not meet the return eligibility criteria upon inspection
  • Refunds will not include any COD handling charges if applicable
  • In case of a dispute, Bucketrush's decision will be final

How to Raise a Return Request

To initiate a return, contact us through any of the following:

  • Email: bucketrush6@gmail.com
  • WhatsApp: +91 9013627300
  • Support Hours: Monday – Saturday, 10 AM – 6 PM

Please mention your Order ID and reason for return when reaching out.

Bucketrush reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page.